Frequently Asked Questions

A CPAP (or BiPAP) device is not a cure, but therapy to relieve systems. As long as your condition remains unchanged, you will most likely need to continue using your CPAP. Your physician is the best person to consult with to answer this question.

Your physician has ordered this therapy for your benefit, and you should use it as prescribed. CPAP/BiPAP should be used every time you go to sleep (even naps) for maximum benefit. In the beginning you may feel uncomfortable using it all night. Try getting used to it by using it a few hours more each night until you are able to use it all night long. You should also take your CPAP/BiPAP when you travel. When traveling, do not check your unit as baggage. Bring it as a carry-on item. Make sure your destination has a suitable power source for you to plug your unit into.

Every day wash the mask or pillows with a soft cloth. Gently wash with a solution of warm water and a mild, clear liquid detergent. Rinse thoroughly, and allow mask or pillows to air dry. On an as-needed basis wash your headgear and/or chinstrap according to instructions in SuperCare’s patient handbook. If maintained properly, your mask and headgear should last six to 12 months.

You may need to use a humidifier with your CPAP or BiPAP. If you are already using one, an over-the-counter saline nasal spray can be used to ease excessive dryness in the nose and throat. If you have tried saline spray but didn't find it helpful, call your SuperCare respiratory therapist to discuss other options.

Your CPAP or BiPAP machine should be turned on to its full pressure before the mask is applied. For optimum fit, position the straps on your headgear while lying down. Over tightening the headgear can worsen mask leaks and cause redness or sores on the skin. A small leak at the sides and/or bottom of the mask is acceptable, but air leaking at the top of the mask can cause sore or dry eyes.

The pressure settings are set by SuperCare according to your doctor’s order. You should not change the settings. It may take you up to a month to adjust to your CPAP or BiPAP. Try to relax when using the CPAP or BiPAP. Take slow, deep breaths through your nose with your mouth closed. If you still have trouble, contact your physician or your SuperCare respiratory therapist.

It may take you up to four weeks to adjust to your CPAP or BiPAP. Try to relax when using the system. Take slow, deep breaths through your nose with your mouth closed. If you still have trouble, contact your physician or your SuperCare respiratory therapist.

A power chair is an excellent choice for indoor use. It fits almost anywhere and turns on a dime. The scooter has a handlebar design; and, while it is slightly larger than a power chair, it is perfect for use outside the home. Your doctor will determine if a power chair or scooter is best for you.

If you qualify, Medicare may cover up to 80% of the cost of your power chair. Your supplemental insurance may pay the remaining 20%. In most cases, our customers pay little to nothing for their power chairs. This also depends on the type of policy you have and whether or not we are listed as providers for this insurance company.

Once you are approved, you will typically receive your power chair or scooter within two weeks.

The best way to find out whether you qualify for a power chair or scooter at little to no cost to you is to call and talk to one of our representatives. It's a free, no-pressure, no-obligation call that lets you to learn more about working with SuperCare and find out whether power mobility is right for you. There is no cost or obligation, so call now!

If you are eligible for reimbursement through Medicare or other insurance, your doctor must determine that you have a medical need for power mobility equipment, and complete paperwork. SuperCare will handle all of the paperwork for you and will contact your doctor to coordinate this.

Each power chair has a cord for recharging. Simply plug your power chair into a regular 3-prong electrical socket at night, and it will be ready to go in the morning. It is recommended that the power chair be turned off before charging.

It varies from model to model, but typically a full charge will last about 8 hours. Batteries will wear out after about one year and will need to be replaced. When your batteries will not hold a charge, it is time to replace them. The insurance that initially paid for your power chair will pay for replacement batteries once each year.

Oxygen is prescribed for many diagnoses. Some patients, such as those who have been found to have chronic obstructive pulmonary disease (COPD), will require oxygen for the rest of their lives. Your doctor is the final authority on how long you will need the therapy.

No, oxygen is not addictive.

When used properly, oxygen is not dangerous. Oxygen is not flammable, but it does support combustion so it's very important to keep it away from sparks or open flames. As long as you follow the safety rules outlined in your set-up manual, your oxygen is safe.

Smoking and oxygen are a dangerous combination. Posting the signs informs anyone entering your home that oxygen is being used in your home and that they cannot smoke. In addition, displaying the signs in prominent locations assists SuperCare delivery personnel in finding your home and it informs the fire department that oxygen is being stored in your residence.

That depends on your insurance. Medicare covers 80 percent of the Medicare allowable, as long as the oxygen is deemed medically necessary by your doctor. Insurance companies differ on the amount of coverage. Your monthly rental cost should be on your work order. If it isn't, call SuperCare.

Condensation or dirt on either unit will cause them to freeze together. Always remember to wipe the inside and outside of each connection with a lint-free cloth before filling.

Your physician will have prescribed the number of calories per day or the number mls of nutrition per hour (or per day) you are to receive. These amounts are determined based on your body weight and whether there is a need to gain, lose or maintain current weight. NEVER change the amount of nutrition or the rate of feeding without consulting your physician and having them change your prescription. Please notify SuperCare immediately of any changes so we can adjust the quantity of product we deliver to you each month.

You should store unopened containers in a cool, dry location. If you do not use all the formula in an opened container, cover and store the remainder in the refrigerator. If the opened formula is unused within 24 hours, it should be discarded unless instructed otherwise by your physician or a member of your healthcare team. Formula has an expiration date so use older stock first. Always check to make sure formula is used before the expiration date, much like you do with milk.

Most insurance will allow one kit per day. There is no need to change the kit if formula is administered several times per day, unless it becomes contaminated or damaged. Every eight hours the bag should be disconnected and flushed with hot water to clear the bag of nutrition. You should never fill the bag with more nutrition than will be used in an 8 hour period. (Pre-filled flexible bags do NOT need to be flushed since they are sealed to prevent contamination, but they do need to be changed every 24 hours or as instructed.)

Keep your medication in the refrigerator. Do not use the medication if it becomes discolored or clouded. Check the expiration date and do not use expired medication.

The number and frequency of treatments as well as the medication dosage must be exactly as ordered by your physician. It is important to follow your doctor’s orders regarding the time between treatments as well. If you are unsure of what the prescription says, you may contact your physician or SuperCare. We will read and explain the doctor’s order to you.

The machine itself needs no maintenance other than an occasional wiping with a slightly damp cloth. Always unplug the unit before doing this. To avoid infection or re-infection, the nebulizer (small medication holder with tubing) should be cleaned daily as instructed in SuperCare’s patient handbook. The nebulizer should be replaced periodically according to instructions.

Most insurance companies will cover authorized services if deemed medically necessary. SuperCare’s representative can help you with this. However, calling your health insurance company is the best way of getting this information.

SuperCare’s representative can help you work out a payment schedule. In extreme cases, other arrangement may be made.

Most insurances do charge a copay and a yearly deductable. SuperCare’s representative can estimate this for you, but calling your health insurance company is best and most accurate way of getting this information. Their contact information is on the back of your insurance card.

Many types of equipment are specified as rent-to-own by your insurance. This term is typically 13 to 15 months of continuous rental, depending on your specific insurance plan. SuperCare’s representative can tell you how many remaining rental months are left on your equipment before title transfers to you.

Many insurances will authorize a replacement item if the equipment is stolen and a police report is filed. If the loss or damage is deemed to be the result of negligence on your part, you will be financially responsible for replacing the item in most cases.

Yes. SuperCare has online shopping where you can purchase anything in the catalog with your credit card. These items will be shipped to you. We also have a showroom at our City of Industry location where you may purchase most items over the counter. However, some items by law require a prescription before we may dispense them. Examples of items that require a prescription are oxygen equipment and indwelling catheters.

If registering multiple physicians, call Inscrybe Physician Services at 1-877-Inscrybe (1.877.467.2792), Option 1, or email help@authentidate.com. Single physician practices can go to www.mdkeybank.com and complete the registration form.

Yes. Registering additional offices is easy. Please ask your supplier rep for the instruction sheet that deals with this topic.

Please allow one business day to receive email notification from Support, then follow instructions in the email to finish the registration process.

No. Only the practitioner listed on the document can sign the form.

Yes, anyone with their own Medicare UPIN/NPI number may sign forms, (i.e. Physician Assistants, Nurse Practitioners, etc).

Your office staff can place orders on your behalf and can review and complete CMNs and Written Orders; however, only the practitioner listed on the document can sign the form.

No. Email is used for notification purposes and initial account set up only. To ensure HIPAA compliance all persons utilizing the Inscrybe system must log onto our secure servers.

Yes. Authentidate’s Healthcare Solutions are fully compliant with all HIPAA Privacy and Security Rules. Although Authentidate is not a Covered Entity under the HIPAA definition we have implemented the Administrative Requirements and Standards for Covered Entities as outlined in the Privacy and Security Rules.

Inscrybe incorporates the United States Postal Service® Electronic Postmark® seal to provide an irrefutable audit trail of each and every document.

Inscrybe Customer Support, help@authentidate.com, or by dialing 1-877-Inscrybe or 1-877-467-2792.